We all have days when emotions get the better of us. Passion can cloud our judgment, fear can tyrannize our decisions, and resentment can lead us to do things we regret.
Kita semua memiliki hari-hari ketika emosi menguasai kita. Gairah dapat mengaburkan penilaian kita, ketakutan dapat menindas keputusan kita, dan kebencian dapat membuat kita melakukan hal-hal yang kita sesali.
But although emotionality has historically been portrayed as the fiery and foolish nemesis of reason and rationality, emotions are fundamental to our ability to function. They motivate us to act, are essential to social interactions, and form the bedrock of our felt sense of morality.
Tetapi meskipun emosionalitas secara historis digambarkan sebagai musuh bebuyutan dan rasionalitas yang berapi-api dan bodoh, emosi adalah dasar bagi kemampuan kita untuk berfungsi. Mereka memotivasi kita untuk bertindak, sangat penting untuk interaksi sosial, dan membentuk landasan perasaan moralitas kita.
Emotional intelligence can provide a significant advantage for mastering our emotions. In this post, we’ll get up close with emotional intelligence to find out what it is, why it’s valuable, and how you can cultivate more of it.
Kecerdasan emosional dapat memberikan keuntungan yang signifikan untuk menguasai emosi kita. Dalam postingan ini, kita akan membahas lebih dekat tentang kecerdasan emosional untuk mencari tahu apa itu, mengapa itu berharga, dan bagaimana Anda bisa mengembangkannya lebih banyak lagi.
Before you continue, we thought you might like to download our three Emotional Intelligence Exercises for free. These science-based exercises will not only enhance your ability to understand and work with your emotions, but also give you the tools to foster the emotional intelligence of your clients, students, or employees.
Sebelum Anda melanjutkan, kami pikir Anda mungkin ingin mengunduh tiga Latihan Kecerdasan Emosional kami secara gratis. Latihan berbasis sains ini tidak hanya akan meningkatkan kemampuan Anda untuk memahami dan bekerja dengan emosi Anda, tetapi juga memberi Anda alat untuk menumbuhkan kecerdasan emosional klien, siswa, atau karyawan Anda.
Artikel ini Berisi:
What Is Emotional Intelligence? 3 Examples Apa itu Kecerdasan Emosional? 3 Contoh
3 Fascinating Components and Theories of EQ 3 Komponen Menarik dan Teori EQ
Why Is Emotional Intelligence Important? Mengapa Kecerdasan Emosional Penting?
Training and Fostering EI Skills Pelatihan dan Pembinaan Keterampilan EI
How to Measure EQ: 3 Reliable Tests Cara Mengukur EQ: 3 Tes Handal
3 Best Books on the Topic 3 Buku Terbaik tentang Topik
Resources From PositivePsychology.com Sumber Daya Dari PositivePsychology.com
A Take-Home Message Tugas Di Rumah
References Referensi
What Is Emotional Intelligence? 3 Examples
Apa itu Kecerdasan Emosional? 3 Contohnya
Many people have an intuitive grasp of what emotional intelligence is, but for academics, emotional intelligence (EQ or EI) has been a notoriously tricky construct to agree on.
Banyak orang memiliki pemahaman intuitif tentang apa itu kecerdasan emosional, tetapi bagi akademisi, kecerdasan emosional (EQ atau EI) telah menjadi konstruksi yang sangat sulit untuk disepakati.
Peter Salovey and John Mayer (1990, p. 185) were the first to develop a psychological theory of emotional intelligence and introduced EQ as a:
Peter Salovey dan John Mayer (1990, hlm. 185) adalah orang pertama yang mengembangkan teori psikologis kecerdasan emosional dan memperkenalkan EQ sebagai:
“set of skills hypothesized to contribute to the accurate appraisal and expression of emotion in oneself and others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan, and achieve in one’s life.”
“Seperangkat keterampilan yang dihipotesiskan untuk berkontribusi pada penilaian dan ekspresi emosi yang akurat dalam diri sendiri dan orang lain, pengaturan emosi yang efektif dalam diri dan orang lain, dan penggunaan perasaan untuk memotivasi, merencanakan, dan mencapai dalam hidup seseorang.”
From this perspective, emotional intelligence could be useful in almost all areas of life. Let’s look at some examples of emotional intelligence in action.
Dari perspektif ini, kecerdasan emosional dapat berguna di hampir semua bidang kehidupan. Mari kita lihat beberapa contoh kecerdasan emosional dalam tindakan.
Self-awareness and leadership
Kesadaran diri dan kepemimpinan
Our awareness of emotions is centrally important to our relationships (Schutte et al., 2001) and ability to lead others (Rosete & Ciarrochi, 2005).
Kesadaran kita akan emosi sangat penting untuk hubungan kita (Schutte et al., 2001) dan kemampuan untuk memimpin orang lain (Rosete & Ciarrochi, 2005).
New Zealand Prime Minister Jacinda Ardern has been praised globally for her ability to listen, show empathy, and connect with people in a crisis. CEO Today Magazine says we can learn a lot from Ardern’s ability to manage her own emotions effectively, as “self-awareness is the foundation on which all else is built” and “allows us to engage others on their terms” (Lothian, 2020).
Perdana Menteri Selandia Baru Jacinda Ardern telah dipuji secara global karena kemampuannya untuk mendengarkan, menunjukkan empati, dan terhubung dengan orang-orang dalam krisis. CEO Today Magazine mengatakan bahwa kita dapat belajar banyak dari kemampuan Ardern untuk mengelola emosinya sendiri secara efektif, karena "kesadaran diri adalah fondasi di mana semua hal lain dibangun" dan "memungkinkan kita untuk melibatkan orang lain dengan cara mereka" (Lothian, 2020) .
Decision making
Pengambilan keputusan
Psychologist and EQ expert Daniel Goleman (2019) recommends listening to your gut, as bodily intuitions reveal “decision rules that the mind gathers unconsciously.” In this way, emotional signals from our bodies provide a sort of intangible wisdom guiding us toward the “right” decisions.
Psikolog dan pakar EQ Daniel Goleman (2019) merekomendasikan untuk mendengarkan usus Anda, karena intuisi tubuh mengungkapkan "aturan keputusan yang dikumpulkan oleh pikiran secara tidak sadar." Dengan cara ini, sinyal emosional dari tubuh kita memberikan semacam kebijaksanaan tak berwujud yang membimbing kita menuju keputusan yang "benar".
To support this, Seo and Barrett (2007) found that stock investors who were experiencing more intense emotions and better at discriminating between emotions showed better decision-making performance. The researchers suggested that a greater awareness of emotions boosted the investors’ ability to manage emotional biases, which ultimately led to better decisions.
Untuk mendukung hal ini, Seo dan Barrett (2007) menemukan bahwa investor saham yang mengalami emosi yang lebih intens dan lebih baik dalam membedakan emosi menunjukkan kinerja pengambilan keputusan yang lebih baik. Para peneliti menyarankan bahwa kesadaran emosi yang lebih besar mendorong kemampuan investor untuk mengelola bias emosional, yang pada akhirnya mengarah pada keputusan yang lebih baik.
Stress management and mental wellbeing
Manajemen stres dan kesejahteraan mental
Having an awareness of and ability to manage emotions can make us feel more equipped to deal with difficult feelings and situations (Gohm, Corser, & Dalsky, 2005), and support greater mental wellbeing (Fernandez-Berrocal, Alcaide, Extremera, & Pizarro, 2006).
Memiliki kesadaran dan kemampuan untuk mengelola emosi dapat membuat kita merasa lebih siap untuk menghadapi perasaan dan situasi yang sulit (Gohm, Corser, & Dalsky, 2005), dan mendukung kesejahteraan mental yang lebih baik (Fernandez-Berrocal, Alcaide, Extremera, & Pizarro, 2006).
Prince Harry, the Duke of Sussex, has spoken publicly about his struggles with mental health that ultimately led him to seek therapy. CNN Health highlighted how Prince Harry’s openness to talk about and express his emotions is helping others too, by making mental wellbeing a more acceptable topic to talk about, particularly for men (Duffy, 2021).
Pangeran Harry, Duke of Sussex, telah berbicara secara terbuka tentang perjuangannya dengan kesehatan mental yang akhirnya membawanya untuk mencari terapi. CNN Health menyoroti bagaimana keterbukaan Pangeran Harry untuk berbicara dan mengekspresikan emosinya membantu orang lain juga, dengan menjadikan kesejahteraan mental sebagai topik yang lebih dapat diterima untuk dibicarakan, terutama untuk pria (Duffy, 2021).
Emotional intelligence and personality
Kecerdasan emosi dan kepribadian
There’s been some controversy around using the term emotional ‘intelligence’ in models of EQ that include constructs resembling personality and broader social skills. Where do these attributes end and EQ begin (Neubauer & Freudenthaler, 2005)?
Ada beberapa kontroversi seputar penggunaan istilah 'kecerdasan' emosional dalam model EQ yang mencakup konstruksi yang menyerupai kepribadian dan keterampilan sosial yang lebih luas. Di mana atribut ini berakhir dan EQ dimulai (Neubauer & Freudenthaler, 2005)?
While more objective performance measures of EQ (Mayer & Salovey, 1997) have shown to be distinct from the Big Five personality traits of extraversion, openness, agreeableness, conscientiousness, and neuroticism, some self-report measures of EQ have shown greater crossover with personality measures (Brackett & Mayer, 2003).
Sementara ukuran kinerja EQ yang lebih objektif (Mayer & Salovey, 1997) telah terbukti berbeda dari Lima Besar ciri kepribadian ekstraversi, keterbukaan, keramahan, kehati-hatian, dan neurotisisme, beberapa ukuran laporan diri EQ telah menunjukkan persilangan yang lebih besar dengan kepribadian. ukuran (Brackett & Mayer, 2003).
Ability measures and self-report measures have shown a weak correlation with each other, suggesting that they may capture different aspects of EQ (Brackett & Mayer, 2003).
Ukuran kemampuan dan ukuran laporan diri telah menunjukkan korelasi yang lemah satu sama lain, menunjukkan bahwa mereka dapat menangkap aspek EQ yang berbeda (Brackett & Mayer, 2003).
3 Fascinating Components and Theories of EQ
3 Komponen Menarik dan Teori EQ
Theories of Emotional IntelligenceThe proposed number of components of EQ differs between theories; however, Mayer and Salovey’s (1997) model conceptualizes EQ as measurable abilities that do not rely on self-perceived ratings of EQ.
Teori Kecerdasan Emosi Jumlah komponen EQ yang diusulkan berbeda antar teori; namun, model Mayer dan Salovey (1997) mengkonseptualisasikan EQ sebagai kemampuan terukur yang tidak bergantung pada penilaian EQ yang dirasakan sendiri.
Mayer and Salovey’s integrative emotional intelligence model
Model kecerdasan emosional integratif Mayer dan Salovey
Mayer and Salovey’s (1997) integrative model comprises four interconnected emotional abilities:
Model integratif Mayer dan Salovey (1997) terdiri dari empat kemampuan emosional yang saling berhubungan:
Perception and expression of emotion
Persepsi dan ekspresi emosi
Noticing your own emotions and picking up on the emotions of others as well as the ability to distinguish between discrete emotions.
Memperhatikan emosi Anda sendiri dan menangkap emosi orang lain serta kemampuan untuk membedakan antara emosi yang berbeda.
Using emotion to facilitate thought
Menggunakan emosi untuk memfasilitasi pemikiran
How you incorporate emotions into your thinking processes and an understanding of when and how emotions can be helpful for reasoning processes.
Bagaimana Anda memasukkan emosi ke dalam proses berpikir Anda dan pemahaman tentang kapan dan bagaimana emosi dapat membantu proses penalaran.
Understanding and analyzing emotions
Memahami dan menganalisis emosi
The capacity to decode emotions, make sense of their meaning, and understand how they relate to each other and change over time.
Kapasitas untuk memecahkan kode emosi, memahami maknanya, dan memahami bagaimana mereka berhubungan satu sama lain dan berubah seiring waktu.
Reflective regulation of emotion
Regulasi reflektif dari emosi
An openness to all emotions and the ability to regulate your own emotions and the emotions of others to facilitate growth and insight.
Keterbukaan terhadap semua emosi dan kemampuan untuk mengatur emosi Anda sendiri dan emosi orang lain untuk memfasilitasi pertumbuhan dan wawasan.
Bar-On’s model of social and emotional intelligence
Bar-On’s (1997, 2006) mixed model claims that EQ is a combination of competencies, skills, and “facilitators” that contribute to how people express themselves, respond to challenges in their environment, and connect with others.
Model kecerdasan sosial dan emosional Bar-On
Bar-On (2006) suggests that 10 distinct components provide the scaffolding of emotionally and socially intelligent behaviors:
Self-regard
Emotional awareness
Assertiveness
Empathy
Interpersonal relationships
Stress tolerance
Impulse control
Reality testing
Flexibility
Problem solving
Self-actualization, independence, social responsibility, optimism, and happiness were originally considered to be components of EQ but were later reframed as “facilitators” of EQ (Bar-On, 2006).
Daniel Goleman’s theory of EQ
Daniel Goleman (1995) popularized the concept of emotional intelligence in his widely acclaimed book Emotional Intelligence. Check out his TED talk on the art of managing emotions.
Goleman (1995, p. xii) offers a broad conceptualization of EQ abilities, including “self-control, zeal and persistence, and the ability to motivate oneself.” Goleman (2001) proposed that EQ provides a sign of an individual’s “potential” for developing emotional competencies (i.e., practical skills) that can help them thrive at work.
His original theory mapped emotional intelligence into five key domains:
Knowing your emotions
Managing emotions
Motivating oneself
Recognizing emotions in others
Handling relationships
Why Is Emotional Intelligence Important?
Emotional intelligence is widely celebrated as a valuable commodity because it can predict life outcomes we care about, such as academic performance (MacCann et al., 2020), psychological adjustment (Fernandez-Berrocal et al., 2006), and workplace success (Lopes, Grewal, Kadis, Gall, & Salovey, 2006b).
Is EQ important in the workplace?
Lopes, Côté, and Salovey (2006a) suggest that a greater ability to manage emotions can benefit work performance in many ways. Using emotional intelligence in the workplace can improve decision making, help social interactions run smoothly, and enhance employees’ ability to deal with stressful times.
EQ has been linked to better task performance, organizational citizenship behaviors of employees (Côté & Miners, 2006), higher company rank, and higher scores of stress tolerance and interpersonal facilitation (e.g., positive interaction) as rated by peers and/or supervisors (Lopes et al., 2006b).
A meta-analysis involving 43 EQ studies concluded that ability measures, mixed models, and self-report and peer measures of EQ were all equally good at predicting job performance (O’Boyle, Humphrey, Pollack, Hawver, & Story 2011).
The importance of EI in leadership
Being a leader is a tough job that is likely to be harder if you have trouble managing your own emotions or the emotions of those you lead.
EQ has been found to predict leadership effectiveness even when accounting for IQ and personality (Rosete & Ciarrochi, 2005). In addition, Gardner and Stough (2002) found that emotional intelligence, particularly understanding and managing emotions, was strongly related to (positive) transformational leadership behaviors of senior managers.
Can EI be taught and learned?
Considering the many advantages EQ can bring, it’s not surprising that the popularity of EQ training has boomed over the last decade.
Remarkably, one study found that only 10 hours of group EQ training (lectures, role-play, group discussions, partner work, readings, and journaling) significantly improved people’s ability to identify and manage their emotions, and these benefits were sustained six months later (Nelis, Quoidbach, Mikolajczak, & Hansenne, 2009).
It’s clear that putting EQ skills into practice plays an important role in developing emotional intelligence. So, if you’re looking to teach EQ skills, Cherniss, Goleman, Emmerling, Cowan, and Adler (1988) suggest distinguishing between:
Cognitive learning — Intellectually grasping the concept of how to improve emotional abilities. In other words, you may know that you need to bring your awareness to your emotions more often, but this doesn’t mean you’ll be able to.
Emotional learning — Unlearning old habits and relearning more adaptive ones. To grow emotionally, we need to cut ties with our default ways of responding. If your old habit is withdrawing from your loved ones when you’re overwhelmed, a new habit could be reaching out to others when you’re stressed rather than closing off.
Training and Fostering EI Skills
Fostering EI SkillsIn an interview with the Harvard Division of Continuing Education (2019), Margaret Andrews, an instructor in emotional intelligence in leadership, outlined three steps to put you on the path to greater EQ:
Recognize and name your emotions.
Taking the time to notice and label your feelings can help you choose the best way to respond to situations.
Ask for feedback.
Even though it might make you cringe, it’s helpful to get others’ viewpoints on your emotional intelligence. Ask people how they think you handle tricky situations and respond to the emotions of others.
Read literature.
Reading books from someone else’s perspective could deepen your understanding of their inner worlds and boost social awareness in the process.
MindTools (n.d.) has also helpfully laid out six ways you can enhance emotional intelligence with a little self-reflection and honesty:
Notice how you respond to people — Are you being judgmental or biased in your assessments of others?
Practice humility — Being humble about your achievements means you can acknowledge your successes without needing to shout about them.
Be honest with yourself about your strengths and vulnerabilities and consider development opportunities.
Think about how you deal with stressful events — Do you seek to blame others? Can you keep your emotions in check?
Take responsibility for your actions and apologize when you need to.
Consider how your choices can affect others — Try to imagine how they might feel before you do something that could affect them.
World-renowned personal coach, entrepreneur, and business strategist Tony Robbins (n.d.) has outlined his six tips for growing emotional intelligence:
Identify what you’re feeling. Use mindfulness to routinely check in on your feelings from a more neutral perspective.
Acknowledge and appreciate your emotions for what they are. Robbins (n.d.) emphasizes that “emotions are never wrong. They are there to support you.”
Be curious about what an emotion is trying to tell you.
Tap into your inner confidence to deal with emotions by remembering when you’ve done this effectively in the past.
Mentally think through how you would deal with difficult feelings in the future to feel more equipped when the time comes.
With a renewed confidence in your EQ, Robbins suggests getting excited to use these skills to achieve your goals and enhance your relationships with others.
Want more tips on how to foster EQ? Ramona Hacker gives a rundown of her six steps to improve emotional intelligence in this TED talk, which she developed through her personal EQ journey.
If you’re serious about EQ training to help clients or organizations, check out our in-depth article on How to Improve Emotional Intelligence Through Training.
How to Measure EQ: 3 Reliable Tests
Below we’ve listed three of the most well-known and reliable EQ tests available.
Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) 2.0
The MSCEIT 2.0 (Mayer, Salovey, & Caruso, 2002; Mayer, Caruso, Salovey, & Sitarenios, 2003) is a 141-item test capturing abilities across their four core domains of EI:
Perceiving emotion
Tasks ask people to rate how much a specific emotion is expressed on someone’s facial expression, in a design, or a landscape.
Using emotions in thought
People are asked to rate which emotions would be useful in certain situations and to identify different sensations that match specific feelings.
Understanding emotion
Tasks evaluate emotional understanding, such as knowing how different emotions can be combined to make other emotions and how emotions can evolve with time.
Managing emotion
In hypothetical scenarios, people are tasked with rating the best way to achieve a particular emotional outcome and also to decide the actions that would be most effective to manage someone else’s feelings.
You can order copies of the MSCEIT from the publisher, Multi-Health Systems Inc.
The Emotional Quotient Inventory (EQ-i)
The EQ-i is a 133-item self-report scale developed alongside Bar-On’s (1997) model of emotional and social intelligence.
People rate the extent to which a short description is very seldom true of them (1) or very often true of them (5), and higher scores are associated with more effective emotional and social functioning (Bar-On, 1997).
Sub-scales of the EQ-i are grouped within these five scales:
Intrapersonal EQ:
Self-regard
Emotional awareness
Assertiveness
Self-actualization
Independence
Interpersonal EQ:
Empathy
Interpersonal relationships
Social responsibility
Adaptability:
Problem solving
Reality testing
Flexibility
Stress management:
Stress tolerance
Impulse control
General mood:
Happiness
Optimism
A total EQ score can be calculated as well as composite scores for each of the five scales. The EQ-i 2.0 is a more recently released version of the EQ-i you can purchase.
Self-Report Emotional Intelligence Test (SREIT)
This 33-item scale developed by Schutte et al. (1998) was based on Salovey and Mayer’s (1990) EQ model, with the aim of creating an empirically sound self-report measure of people’s current level of emotional intelligence.
The scale captures self-reported EQ across three categories:
Appraisal and expression of emotion (self and others)
Regulation of emotion (self and others)
Using emotions to solve problems
The SREIT asks people to rate how much they agree that items are characteristic of them, such as “Other people find it easy to confide in me” or “I like to share my emotions with others.” The good news is, the authors of the SREIT have made their scale freely available for clinical and research purposes, and it can be found in their original paper (Schutte et al., 1998).
If you’d like to explore a larger range of assessments and tests, we listed 17 different types of emotional intelligence tests here.
Want to learn even more about EQ assessment? Then read our article on Assessing Emotional Intelligence Scales.
3 Best Books on the Topic
Dare to leadIf you’d like to lose yourself in a library of EQ literature, we’ve provided a comprehensive review of the top 26 Emotional Intelligence Books.
To enhance your EQ prowess even further, here are three more great reads, which could help you understand and harness your emotions for the betterment of yourself and others:
Dare to Lead by Brené Brown
How Emotions Are Made: The Secret Life of the Brain by Lisa Feldman Barrett
Permission to Feel: Unlocking the Power of Emotions to Help Our Kids, Ourselves, and Our Society Thrive by Marc Brackett
Resources From PositivePsychology.com
If you want to apply what you know about emotional intelligence, we’ve got you covered.
These simple activities could help get the ball rolling when working with clients to develop their EQ.
Building Emotional Awareness:
This is a 10- to 40-minute meditation exercise. Meditation exercises can be helpful for EQ because being mindful of emotions facilitates understanding and insight into emotional experiences.
Reading Facial Expressions of Emotions:
This is a fun 15-minute group task to develop an awareness of facial expressions.
Self-Reflecting on Emotional Intelligence:
This short exercise considers the four components of EQ.
The Feeling Dictionary:
This emotion-naming intervention helps build emotional awareness.
Emotional Intelligence Masterclass©:
This Masterclass is the ultimate resource for enhancing your clients’ or your own emotional intelligence. Highly recommended with several five-star reviews, this is a thoroughly researched and practical approach to enhancing EQ.
17 Emotional Intelligence Exercises
If you’re looking for more science-based ways to help others develop emotional intelligence, this collection contains 17 validated EI tools for practitioners. Use them to help others understand and use their emotions to their advantage.
A Take-Home Message
Plato was definitely onto something when he said “Human behavior flows from three main sources: desire, emotion, and knowledge” (BrainyQuote, n.d.).
Emotions can be a valuable source of knowledge. As we’ve seen in this post, emotional intelligence could facilitate positive decisions and behaviors that help us realize success in our relationships, mental wellbeing, and work aspirations.
If you want to develop your EQ, there’s an abundance of simple ways you can begin building your emotional awareness today. If you’re supporting others to cultivate their EQ, both cognitive and emotional forms of learning are likely to be important (Cherniss et al., 1988). In addition to knowing what emotional intelligence is and how to get more of it “in theory,” EQ needs to be put into practice to grow.
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